Warranty Policy

Sona Arts furniture bought on sonaarts.in or directly from Sona Arts carries a 36-month limited warranty against manufacturing and workmanship defects. This Warranty Policy sets out what is covered, what is not covered and how to make a claim. It forms part of our Terms & Conditions.

1. Warranty Period

1.1 The warranty runs for 36 months from the date of delivery recorded by Sona Arts.

1.2 A repair or replacement made under this warranty does not extend or restart the original 36-month period.

2. Eligibility

2.1 The warranty applies to products bought on sonaarts.in or directly from Sona Arts and used under normal household conditions in India.

2.2 The warranty is available to the original purchaser. Please keep your order number and invoice, as they are needed to make a claim. No separate registration is required.

2.3 Products bought for hotels, cafés, offices and other business use carry the same 36-month warranty, subject to any special terms stated in the quotation issued by Sona Arts.

2.4 Sona Arts products bought on Amazon, Flipkart or other marketplaces carry the warranty shown on that marketplace listing.

3. What Is Covered

The warranty covers defects in materials and workmanship that arise under normal household use, including:

• Cracks or breakage in the wooden frame caused by a manufacturing fault.
• Joints that loosen, open or separate because of faulty joinery.
• Doors, drawers or shelves that do not fit or align because of the way they were made.
• Hinges, drawer channels, locks and storage lifts supplied by Sona Arts that stop working under normal use.
• The wooden frame and mechanisms of sofas, sofa cum beds and upholstered beds.

4. What Is Not Covered

The warranty does not cover:

• Normal wear and tear from everyday use over time.
• Scratches, dents, cuts, chips or breakage caused by accidents, impact, pets or sharp objects.
• Damage caused by water, damp walls, high humidity, direct sunlight, heaters or air-conditioner vents.
• Damage caused by harsh cleaning products such as bleach, ammonia, thinner or alcohol-based sprays.
• Damage caused by assembly, repair, alteration or relocation carried out by anyone other than Sona Arts.
• Overloading, or use of a product for a purpose for which it was not made.
• The natural characteristics of solid wood described in Section 5.
• Upholstery fabric, cushions and foam, including wear, fading, sagging or pilling.
• Glass and mirrors broken after delivery.
• Slight rocking on an uneven floor of up to 5 mm, which floor levellers correct.
• Damage in transit, wrong products and missing parts, which are handled under our Return & Refund Policy and must be reported within 3 days of delivery.

5. Natural Characteristics of Solid Wood

Sheesham is a natural hardwood. The following are characteristics of the material and are not manufacturing defects:

• Variation in grain pattern, knots, texture and shade, including differences from photographs and between pieces of the same design.
• Slight seasonal expansion and contraction, which can make drawers or doors tighter in humid weather.
• Fine joint lines, and hairline surface checks that do not affect the strength of the product.
• Gradual mellowing or deepening of the colour with age and exposure to light.

6. Product-Specific Terms

6.1 Sofas and upholstered furniture

The wooden frame and any mechanism, such as sofa cum bed fittings and storage lifts, are covered for 36 months. Fabric, cushions and foam wear with use and are not covered. A fabric defect present at delivery is handled under our Return & Refund Policy.

6.2 Engineered wood products

TV units, shoe racks, bookshelves and other engineered wood products are covered for 36 months against manufacturing defects. Engineered board swells if it gets wet, so damage caused by water or moisture is not covered.

6.3 Hardware and fittings

Hinges, drawer channels, locks and lifts supplied by Sona Arts are covered against failure under normal use. Loosening of bolts or hinges that can be corrected by tightening is part of routine care.

6.4 Termite and borer protection

Our solid wood is treated against termites and wood borers. If termites or borers attack the solid wood of your Sona Arts furniture, we will treat the product or replace the affected part, free of cost, for as long as the product remains in use. This protection does not apply where the infestation comes from walls, floors, other furniture or the surrounding premises; in that case, the premises should first be treated by a pest control service at your cost.

7. Care of Your Furniture

Proper care keeps your furniture in good condition. Damage caused by not following these guidelines may not be covered:

• Dust with a soft, dry cloth, wipe spills at once and dry the surface.
• Keep furniture away from damp walls, direct sunlight, heaters and air-conditioner vents.
• Avoid harsh cleaners. A well-wrung cloth with mild soap is enough to remove marks.
• Lift furniture when moving it, and never drag it.
• Tighten bolts and hinges every 6 months, and use levellers on uneven floors.
• Re-polish with a good-quality wood polish or wax every 4 to 6 months.

8. How to Make a Claim

8.1 Contact our support team on WhatsApp or call +91 86967 81137 (10 AM to 7 PM, all 7 days), or email support@sonaarts.in with the subject "Warranty Claim" followed by your order number.

8.2 Please share your order number, a short description of the issue, the date on which you first noticed it, and clear photographs or a video of the product and the issue.

8.3 Please report a defect as soon as you notice it, and do not attempt to repair the product yourself, as this may cause further damage.

8.4 We respond within 2 working days of receiving complete details.

9. Inspection and Remedy

9.1 Our team assesses the claim from the photographs and video, and may arrange a technician visit to inspect the product.

9.2 If the issue is covered, we first repair the product. If a repair is not possible, we replace the affected part or the product. If the design is no longer made, we offer a comparable product of equal value.

9.3 For a covered defect, the repair, replacement parts and technician visit are free of cost.

9.4 If the issue is not covered, we will explain why and, where possible, offer a paid repair with a quotation in advance.

9.5 Repairs are carried out at the delivery address. If you move to a new address, the warranty continues, subject to service availability at the new address. Damage caused during relocation is not covered.

10. Limitations

10.1 Our responsibility under this warranty is limited to repair or replacement as described in Section 9. We are not liable for indirect or consequential loss arising from a defect.

10.2 This warranty is in addition to, and does not limit, your rights under the Consumer Protection Act, 2019 and other applicable laws.

10.3 Sona Arts may update this policy from time to time. The policy in force on the date of your purchase applies to your product.