Shipping Policy
How long does it take to process my order?
Sona Arts processes orders within 1-2 business days (excluding Sundays and holidays). You’ll be notified of any delays due to high order volume.
Does Sona Arts offer free shipping?
Yes, Sona Arts offers free shipping within their delivery coverage areas. Your order will be securely shipped via major carriers like Safexpress, FedEx, BlueDart, or Delhivery.
Where does Sona Arts deliver?
Deliveries are made across India to pin codes covered by their partners. Some locations might have restrictions due to carrier limitations. Check delivery eligibility by entering your pin code on the product page.
Can I cancel my order after my order ships?
Unfortunately, cancellations are not possible once your order ships. Refusing delivery will result in return shipping costs being deducted from your refund.
What happens if I miss my delivery?
The courier service will typically attempt another delivery within 3-5 business days. You’ll receive SMS or missed call notifications with details.
Are there any hidden charges?
Sona Arts offers transparent pricing. The price listed on the product page is final and includes taxes. Delivery charges, if applicable, will be displayed at checkout based on your shipping address.
How can I track my order?
A confirmation email with a tracking number will be sent once your order ships. Allow 24 hours for the number to become active. Most orders arrive within 3-10 business days depending on location.
Track your order using these methods:
- Tracking ID: Locate your unique tracking ID on “My Orders” under “My Account” and enter it on the Tracking Page.
- Email/Phone Number and Order Number: Enter your registered email/phone number and order number on the Tracking Page.
What happens if my order arrives late or damaged?
Contact Sona Arts at support@sonaarts.in if your order is significantly delayed or arrives damaged. They will assist you promptly.
Why does the delivery time vary?
Delivery times depend on product availability, your location, and courier schedules. Check the product page for estimated delivery times based on your pin code. Delays can occur due to public holidays or weekends.
What if the product is lost or damaged after delivery?
Once the carrier delivers the product to your address, responsibility for loss or damage transfers to you. We recommend ensuring a secure delivery location to prevent mishaps.