Shipping, Delivery & Installation Policy

This Shipping, Delivery & Installation Policy explains how Sona Arts processes, ships, delivers and installs orders placed on sonaarts.in and orders placed directly with Sona Arts. It forms part of our Terms & Conditions. In this policy, "working day" means any day other than a Sunday or a public holiday.

1. Delivery Coverage

1.1 We deliver across India to PIN codes served by our delivery partners. You can check delivery to your address by entering your PIN code on the product page.

1.2 If we find after you have ordered that your address cannot be served, we will inform you and cancel the order with a full refund of the amount paid, without any deduction.

1.3 We do not ship outside India.

2. Delivery Charges

2.1 Delivery is free to every serviceable PIN code in India. The price shown at checkout includes GST, and no separate delivery charge is added.

2.2 Additional services that you request after dispatch, such as delivery to a changed address, a fresh delivery after failed attempts (Section 6), or installation at a new address after you relocate, may be chargeable. Any such charge will be confirmed to you before the service is provided.

3. Order Processing and Delivery Timelines

3.1 After you place an order, our team may contact you by phone or WhatsApp to confirm the order and delivery details.

3.2 Orders are processed within 1 to 2 working days of confirmation. Products in stock are usually dispatched within 2 to 3 working days. Other products are made to order and take longer.

3.3 Delivery is generally completed within 10 to 15 working days of order confirmation. Deliveries to remote locations, and deliveries during public holidays, festivals or periods of high demand, may take longer.

3.4 For customised products and bulk orders, the delivery timeline is confirmed to you at the time of order confirmation.

3.5 Delivery timelines are estimates. If your order is likely to be delayed, we will inform you.

3.6 Orders containing more than one product may be delivered in separate shipments.

4. Dispatch and Tracking

4.1 When your order is dispatched, we share the tracking details with you by WhatsApp, SMS or email. Tracking information may take up to 24 hours to become active.

4.2 You can also check the status of your order on our Track Order page or by contacting our support team.

5. Delivery

5.1 Our delivery partner will contact you before delivery. An adult must be present at the delivery address to receive the order and may be asked to share an OTP or show identification.

5.2 The order is delivered to the address given at the time of ordering. The delivery address can be changed only before dispatch, and only to a serviceable PIN code.

5.3 Access to your premises. Before ordering, please measure the entrance door, corridors, staircase and lift at your address and compare them with the product dimensions given in the Specifications tab. Furniture is not hoisted over balconies or through windows. If a product cannot be taken inside because of space limits at your address, this is not a defect and the product is not eligible for return. A refusal of delivery for this reason is handled under Section 2.6 of our Return & Refund Policy.

5.4 If your building has restricted entry timings, society rules or other access conditions, please inform us before dispatch so that the delivery can be planned.

6. Missed or Failed Delivery

6.1 If no one is available to receive the order, the delivery partner will attempt delivery again, usually within 3 to 5 working days.

6.2 If the delivery cannot be completed after two attempts because no one is available, the address is incorrect or incomplete, or the premises cannot be accessed, the order may be returned to us. You may then ask for a fresh delivery at the applicable freight charge, or the order will be cancelled and refunded under Section 2.6 of our Return & Refund Policy.

7. Inspection at Delivery

7.1 Please check the outer packaging before you sign for the delivery. If it is visibly damaged, mention this on the delivery receipt and take photographs.

7.2 We recommend recording a continuous unboxing video. Any damage, defect, wrong product or missing part must be reported within 3 days of delivery, as set out in our Return & Refund Policy.

7.3 Ownership of and risk in the product pass to you on delivery.

7.4 Please keep the original packaging until the product has been installed and you have checked it.

8. Installation

8.1 The installation type of each product is shown as the "Delivery Condition" in the Specifications tab of the product page:

Delivery Condition	What it means
Pre-assembled	The product is delivered ready to use. No installation is needed.
Expert Assembly	Our technician assembles the product at your home, free of charge, within 3 to 4 working days of delivery. Our team contacts you to schedule the visit.
Easy Self-Assembly	A few simple parts are fitted by you, using the hardware and instructions supplied in the box. Our support team can guide you by phone or video call.

8.2 If you would like a technician to assemble a self-assembly product, please contact us. This is subject to technician availability in your area, and any applicable charge will be confirmed to you before the visit.

8.3 For products marked "Expert Assembly", please do not unpack or assemble the product yourself before the technician's visit. Damage caused by assembly, dismantling or repair carried out by anyone other than Sona Arts is not covered by our Warranty Policy.

8.4 Installation covers assembling the product and placing it in a room of your choice at the delivery address. It does not include:

• Wall mounting, drilling or fixing to walls, unless the product page states that this is included.
• Electrical, plumbing or civil work.
• Alterations or modifications to the product.
• Dismantling, moving or disposing of existing furniture.
• Installation at an address other than the delivery address, or re-installation after you relocate.

8.5 An adult must be present during installation, and the area where the product is to be placed should be clear. If you need to reschedule, please inform us at least 24 hours before the scheduled visit. If the visit cannot be completed because no one is present or the area is not ready, the next visit will be scheduled according to technician availability.

8.6 Please check the product in the presence of the technician and report any concern before the technician leaves, or within the period set out in our Return & Refund Policy.

8.7 A floor that is not perfectly level can cause slight rocking. Unevenness of up to 5 mm is considered normal and is corrected using levellers.

9. Bulk and Business Orders

For bulk, project and business orders, delivery and installation terms are as stated in the quotation issued by Sona Arts. Where the quotation differs from this policy, the quotation applies.

10. Delays Beyond Our Control

We are not responsible for delays caused by events beyond our reasonable control, such as natural disasters, extreme weather, strikes, transport disruptions or restrictions imposed by authorities. We will keep you informed and deliver as soon as reasonably possible.

11. Contact

For delivery or installation queries, contact us on WhatsApp or call +91 86967 81137 (10 AM to 7 PM, all 7 days), or email support@sonaarts.in.