Returns Policy
What items qualify for a replacement or refund?

Sona Arts offers free replacements within 3 days of delivery for damaged, defective, or incorrect items. Report any issues within this timeframe.
How do I report a damaged or defective item?

Email support@sonaarts.in with details and pictures of the product. In some cases, a technician visit might be scheduled to assess the issue. Based on their report, we may offer a replacement, repair, or a partial refund (depending on your preference). Full replacements are offered if repair isn’t feasible.
What happens if a replacement isn’t possible?

If a replacement isn’t available, we’ll arrange a free return pickup and process a full refund once the item arrives back at our warehouse.
What items qualify for a replacement or refund?
  1. Items must be returned in original condition with all packaging, manuals, warranty cards, and accessories.
  2. They must not be damaged while in your possession.
  3. The item needs to match the original order.
Can I return items due to a change of mind?

No, returns are not accepted for reasons like wrong model/color or no longer needing the item.
Can I cancel my order after it has shipped?

You can only cancel online orders before they ship. If shipped, you can refuse delivery, but we’ll deduct forward and return shipping costs before issuing a refund (upon product return).
How long does the refund process take?
  • Once the return request is approved and the item is picked up, we initiate the refund within 48 hours.
  • The refund will be processed to your original payment method, taking an additional 3-5 business days to reflect in your account (depending on your bank/payment provider).
Notes
  1. Sona Arts reserves the right to evaluate and determine return eligibility based on the conditions above.
  2. The return and refund policy is subject to change by management without prior notice.