At Sona Arts, we offer a warranty on our Solid Wood Products to ensure customer satisfaction.
What is the warranty period for Solid Wood Products?
Sona Arts offers a 2-year warranty for Solid Wood Products.
What does the warranty cover?
The warranty covers manufacturing defects that occur under regular and intended use during the warranty period.
What if my product arrives damaged?
Notify us within 3 days of delivery.
Provide photos or videos of the damage. We will arrange for a replacement of the damaged part(s) upon verification.
What is not covered under the warranty?
The warranty does not cover:
Modifications or alterations made after purchase.
Physical damage reported after 3 days of delivery.
Natural wear and tear.
Variations in wood grains, color shades, or patterns.
Damage caused by improper usage, relocation, self-installation, or mishandling.
How can I maintain my furniture to ensure warranty validity?
To maintain warranty validity:
Follow the provided care instructions.
Avoid unauthorized repairs or modifications.
Do not relocate furniture to unserviceable areas.
What is the return policy?
Sona Arts does not accept returns on purchased products. However, if any parts exhibit manufacturing defects during installation, we will replace them as needed.
