Operations Coordinator – On Site

• The job listing for an Operations Coordinator at sonaarts.in, a Sheesham wooden furniture company, involves managing operations, coordinating with departments, and ensuring smooth order processing.
• Responsibilities include creating dispatch sheets, dispatching orders, managing logistics, and supervising external customer support teams.
• Qualifications require a bachelor’s degree in business, strong organizational skills, and experience in operations or logistics is a plus.
• The role is full-time and on-site in Churu, Rajasthan, India, with applications sent to support@sonaarts.in.

Responsibilities and Qualifications

The Operations Coordinator will manage daily operations, create daily new orders sheets, dispatch sheets with the Quality Control team, dispatch orders, create delivery bookings, print labels and oversee loading processes. They’ll also coordinate with upper management for product replacements, supervise external customer support teams, and handle escalations. Candidates need strong organizational and communication skills, proficiency in spreadsheet software, and an understanding of logistics. A bachelor’s degree is required, and experience in operations or customer support is beneficial.

Application Details

To apply, candidates should email their resume and cover letter to support@sonaarts.in, with “Operations Coordinator Application” in the subject line. This role is based in Churu, Rajasthan, and is a full-time, on-site position.

Company Background and Role Context

Sona Arts, operating through sonaarts.in, is an online furniture store based in Churu, Rajasthan, India, launched to offer premium Sheesham wood furniture. The company emphasizes craftsmanship and customer satisfaction. The Operations Coordinator role is critical for maintaining operational efficiency, particularly given the complexities of furniture logistics, including dispatch, shipping, and customer support coordination.

Detailed Responsibilities

The responsibilities for the Operations Coordinator are extensive, covering operational management, logistics, and customer support coordination. These include:

• Operational Management: Managing daily operations, including order processing, dispatch, and logistics. This involves creating New Orders sheet, daily dispatch sheets in coordination with the Quality Control (QC) team, dispatching orders which includes creating bookings and printing labels, checking order summaries, creating new orders lists, and managing shipping bookings.
• Logistics and Dispatch: Printing dispatch labels and stickers, overseeing the loading process, and coordinating with shippers. The role also involves providing tracking details to the external customer support team, ensuring transparency in delivery, which is crucial for furniture businesses where timely delivery is a key customer expectation.
• Customer Support Coordination: Managing and supervising the external customer support team to handle customer queries and escalations efficiently. This ensures that customer support agents perform their jobs without constant supervision, acting as a bridge between customer support, upper management, shippers, and QC.
• Issue Resolution and Escalations: Coordinating with upper management to resolve issues related to product replacements and handling escalations from customers and internal teams.

The role’s emphasis on acting as a central operational bridge is particularly notable, requiring strong communication and coordination skills to manage interactions across departments and external teams.

Qualifications and Requirements

The qualifications for the role are designed to ensure candidates can handle the multifaceted responsibilities effectively, especially in an on-site setting. These include:

• Educational Background: A bachelor’s degree in business or a related field preferred.
• Skills and Experience: Strong organizational and time management skills are essential for managing multiple tasks and deadlines.
• Excellent communication and interpersonal skills are necessary for coordinating with various teams and external partners.
• Proficiency in spreadsheet software (e.g., MS Excel) is required for record keeping and creating dispatch sheets.
• Understanding of logistics and shipping processes, basic knowledge of quality control procedures, and the ability to handle customer support issues and escalations are also crucial.
• Leadership and supervisory skills are needed for managing external teams.
• Work Environment: The ability to work independently and make decisions in a fast-paced environment is vital, given the on-site nature of the role. Experience in operations, logistics, or customer support is a plus.

Application Process

The application process is straightforward, requiring candidates to send their resume and cover letter to support@sonaarts.in with the subject line “Operations Coordinator Application.” In case of any queries the interested candidates can directly call at +918209938858 for queries.

Table: Summary of Key Responsibilities and Qualifications