Sona Arts Help Center | Customer Care Support
How will I know if my order has been confirmed?
After placing an order, our sales team will contact you by phone to confirm it. You will also receive a confirmation email and SMS once your order is successfully placed.
To check the status of your order, visit the ‘My Orders’ section in your Sona Arts account.
Can I place an order over the phone?
Yes, you can place an order by calling our dedicated sales team at +918209938858. Our team will assist you with any questions or help you complete your purchase.
How do I manage my order?
You can manage your order if you’re signed in to your Sona Arts account. Visit the ‘My Orders’ section to view and manage your orders.
How do I track my orders?
Once your order ships, you’ll receive an email with a tracking number. This tracking number becomes active within 24 hours, and you can track your order’s progress. Most orders are delivered within 3-10 business days, depending on your location.
You can track your order in the following ways:
- Email/Phone Number and Order Number: Enter your registered email or phone number and order number.
- Tracking ID: Find your tracking ID under the “My Orders” section in your account, then enter it directly on the tracking page to check the real-time status of your order.
How do I cancel an order?
If your order hasn’t shipped yet, you can cancel it by going to the ‘My Orders’ section. Locate the order you wish to cancel and select the “Cancel Request” option. We’ll process your cancellation as soon as possible.
How can I schedule assembly services?
If your order includes assembly, you can schedule it directly through the ‘My Orders’ section. If assembly wasn’t included, you can purchase it there as well. Simply go to the Assembly column, choose the appropriate option, and follow the instructions to schedule the service.
Can I purchase assembly services as an add-on?
Yes, if assembly wasn’t included with your order, you can purchase it as an add-on. Just go to the Assembly column in your ‘My Orders’ section and click to buy the service. You can also schedule the assembly directly from there.
How long does it take to process my order?
Sona Arts processes orders within 1-2 business days (excluding Sundays and holidays). You’ll be notified of any delays due to high order volume.
Does Sona Arts offer free shipping?
Yes, Sona Arts offers free shipping within their delivery coverage areas. Your order will be securely shipped via major carriers like Safexpress, FedEx, BlueDart, or Delhivery.
Where does Sona Arts deliver?
Deliveries are made across India to pin codes covered by their partners. Some locations might have restrictions due to carrier limitations. Check delivery eligibility by entering your pin code on the product page.
Can I cancel my order after my order ships?
Unfortunately, cancellations are not possible once your order ships. Refusing delivery will result in return shipping costs being deducted from your refund.
What happens if I miss my delivery?
The courier service will typically attempt another delivery within 3-5 business days. You’ll receive SMS or missed call notifications with details.
Are there any hidden charges?
Sona Arts offers transparent pricing. The price listed on the product page is final and includes taxes. Delivery charges, if applicable, will be displayed at checkout based on your shipping address.
How can I track my order?
A confirmation email with a tracking number will be sent once your order ships. Allow 24 hours for the number to become active. Most orders arrive within 3-10 business days depending on location.
Track your order using these methods:
- Tracking ID: Locate your unique tracking ID on “My Orders” under “My Account” and enter it on the Tracking Page.
- Email/Phone Number and Order Number: Enter your registered email/phone number and order number on the Tracking Page.
What happens if my order arrives late or damaged?
Contact Sona Arts at support@sonaarts.in if your order is significantly delayed or arrives damaged. They will assist you promptly.
Why does the delivery time vary?
Delivery times depend on product availability, your location, and courier schedules. Check the product page for estimated delivery times based on your pin code. Delays can occur due to public holidays or weekends.
What if the product is lost or damaged after delivery?
Once the carrier delivers the product to your address, responsibility for loss or damage transfers to you. We recommend ensuring a secure delivery location to prevent mishaps.
What items qualify for a replacement or refund?
Sona Arts offers free replacements within 3 days of delivery for damaged, defective, or incorrect items. Report any issues within this timeframe.
How do I report a damaged or defective item?
Email support@sonaarts.in with details and pictures of the product. In some cases, a technician visit might be scheduled to assess the issue. Based on their report, we may offer a replacement, repair, or a partial refund (depending on your preference). Full replacements are offered if repair isn’t feasible.
What happens if a replacement isn’t possible?
If a replacement isn’t available, we’ll arrange a free return pickup and process a full refund once the item arrives back at our warehouse.
What are the conditions for a successful return?
- Items must be returned in original condition with all packaging, manuals, warranty cards, and accessories.
- They must not be damaged while in your possession.
- The item needs to match the original order.
Can I return items due to a change of mind?
No, returns are not accepted for reasons like wrong model/color or no longer needing the item.
Can I cancel my order after it has shipped?
You can only cancel online orders before they ship. If shipped, you can refuse delivery, but we’ll deduct forward and return shipping costs before issuing a refund (upon product return).
How long does the refund process take?
- Once the return request is approved and the item is picked up, we initiate the refund within 48 hours.
- The refund will be processed to your original payment method, taking an additional 3-5 business days to reflect in your account (depending on your bank/payment provider).
Notes
- Sona Arts reserves the right to evaluate and determine return eligibility based on the conditions above.
- The return and refund policy is subject to change by management without prior notice.
What is the warranty period for Solid Wood Products?
- Sona Arts offers a 2-year warranty for Solid Wood Products.
What does the warranty cover?
The warranty covers manufacturing defects that occur under regular and intended use during the warranty period.
What if my product arrives damaged?
- Notify us within 3 days of delivery.
- Provide photos or videos of the damage. We will arrange for a replacement of the damaged part(s) upon verification.
What is not covered under the warranty?
The warranty does not cover:
- Modifications or alterations made after purchase.
- Physical damage reported after 3 days of delivery.
- Natural wear and tear.
- Variations in wood grains, color shades, or patterns.
- Damage caused by improper usage, relocation, self-installation, or mishandling.
How can I maintain my furniture to ensure warranty validity?
To maintain warranty validity:
- Follow the provided care instructions.
- Avoid unauthorized repairs or modifications.
- Do not relocate furniture to unserviceable areas.
What is the return policy?
Sona Arts does not accept returns on purchased products. However, if any parts exhibit manufacturing defects during installation, we will replace them as needed.
Who is eligible to leave a product review?
Only verified purchasers who are logged into their account can submit a review. You must have completed a purchase of the product on Sona Arts’s website to be able to share your experience.
Are there any guidelines for writing a product review?
Yes, here are some tips to help you write a helpful review:
- Readability: Use short paragraphs, check for spelling and grammar, and ensure it’s easy to read.
- Personal Experience: Only review products you’ve actually used, as your honest experience is most valuable to other customers.
- Be Informative: Mention both the pros and cons of the product to provide a balanced, unbiased perspective.
- Be Accurate: Double-check your facts and research if you’re unsure about certain details.
- Stay Concise: Keep your review to the point. A catchy title is great, but ensure the focus remains on the product.
What should I include in my product review?
Focus on the product itself, and share your personal experience with its features, quality, performance, or anything that stood out. Your feedback helps others make informed decisions.
What should I avoid including in my product review?
Reviews should be focused on the product. Sona Arts reserves the right to remove reviews that:
- Request votes or feedback about product descriptions.
- Contain irrelevant content, like random characters or comments on other products.
- Address service-related issues, such as availability, payment, or delivery.
- Mention pricing, promotions, or other retailers.
- Include personal information, such as phone numbers or addresses.
- Use profanity, inflammatory language, or copyrighted material.
- Are plagiarized or written in exchange for compensation.
- Are fake reviews or made under false identities.
- Are written in a language other than English (unless directly related to the product).
How do I leave a review for a product?
After logging in, visit the product page of the item you purchased. Scroll down to the review section and you’ll be able to submit your feedback there.
How do I log in or sign up for my Sona Arts account?
You can log in or sign up using several methods:
- Social Login: You can easily log in using your Facebook or Google account for quick access.
- Mobile OTP: Enter your mobile number, and we will send a One-Time Password (OTP) to verify it.
- Email OTP: Alternatively, you can log in using your email address, and we will send a verification code to confirm your identity.
What should I do if I don’t receive the OTP or verification code?
If there is a delay in receiving your OTP or verification code due to network issues, simply click the “Resend Code” option. A new code will be sent to your mobile number or email address.
Do I need to verify my mobile number or email every time I log in?
No, you only need to verify your mobile number or email address once when you first create an account or update your details. After that, you can log in without needing to verify again.
Is assembly included with my purchase?
If assembly is included, our team will schedule it within 72 hours of delivery. Please note that scheduling may take longer depending on technician availability.
Can I add assembly as an extra service?
Yes, you can add assembly services separately. Log into your account, make a request via “My Account,” or call our support team to arrange assembly for your order.
What if assembly is on a DIY basis?
For DIY products, assembly is not included. You’ll receive detailed manuals and online resources to help with setup. Our support team is also available to answer any questions.